Have a look at our support items bellow. If you can not find the information you are looking for please use the link at the bottom to open a support ticket.
General:
Unlock by cable vs Unlock by IMEI
What is unlocking / a simlock?
What is debranding
Will unlocking void my warranty?
Can I test your products?
Payment:
I don't have Paypal, what to do?
Refund rules
Product delivery:
I didn't receive my product login
Important spam information
Troubleshooting:
I'm getting an error when trying to unlock / repair what to do?
Bluetooth issues with unlocking
SRS software virus detected?!
Unlock by cable:
What is unlock by cable?
First steps after receiving your SRS login
How to unlock Samsung by cable
How to unlock LG by cable
What is a DUAL cable
What is an Original USB cable?
What is a FTDI usb cable?
What is an Serial cable?
Unlock by codes:
What is unlock by IMEI
How to enter unlock codes for Samsung
How to enter unlock codes for LG
How to enter unlock codes?
SRS by IMEI instructions
How to enter unlock codes for SonyEricsson?
How to enter unlock codes for HTC
How to enter unlock codes for Motorola
How to check locks on Sony Ericsson
Can't find your answer? Contact us!
I didn't receive my product login
We always send the product login instantly so if you haven't received your product login within 2 hours please do the following:
- Carefully check your Spam filter AND Junk box (not the same thing!)
If our email is not there then your email provider blocked our email due to overaggressive spam filters or just poorly configured email server settings. In this case please do following:
- Search google for 'How to white list email for xxxx' where 'xxxx' is your email provider and then white list our email addresses: sales@unlockathome.com AND support@unlockathome.com. Or contact your email provider directly and ask them to white list the above mentioned email addresses.
- After you are sure you can receive our emails go to our contact page and open a support ticket indicating you haven't received your product login. Please provide us with your email address used to make the payment and tell us which product your bought.
We will then resend you the product login.
Please understand it is not our responsibility to make your email working. We always send out the emails we can't do much more then that.
