Have a look at our support items bellow. If you can not find the information you are looking for please use the link at the bottom to open a support ticket.
General:
Unlock by cable vs Unlock by IMEI
What is unlocking / a simlock?
What is debranding
Will unlocking void my warranty?
Can I test your products?
Payment:
I don't have Paypal, what to do?
Refund rules
Product delivery:
I didn't receive my product login
Important spam information
Troubleshooting:
I'm getting an error when trying to unlock / repair what to do?
Bluetooth issues with unlocking
SRS software virus detected?!
Unlock by cable:
What is unlock by cable?
First steps after receiving your SRS login
How to unlock Samsung by cable
How to unlock LG by cable
What is a DUAL cable
What is an Original USB cable?
What is a FTDI usb cable?
What is an Serial cable?
Unlock by codes:
What is unlock by IMEI
How to enter unlock codes for Samsung
How to enter unlock codes for LG
How to enter unlock codes?
SRS by IMEI instructions
How to enter unlock codes for SonyEricsson?
How to enter unlock codes for HTC
How to enter unlock codes for Motorola
How to check locks on Sony Ericsson
Can't find your answer? Contact us!
What is unlock by cable?
Unlock by Cable
When unlocking your phone using a cable, you obviously need a cable. Depending on the brand and even the model you might need a special cable or the cable that comes with the phone. Our website will indicate exactly which cables are supported when you select your brand and phone model.
When you have the correct cable you usually need to install some drivers so your computer knows how to communicate with your phone (these drivers are not made by us but by the mobile phone companies themselves or by the manufacturers of the chips inside the phone). Then you connect the phone with your computer, start the software you got from us and login using the username and password we have provided you. When you are logged in the software will connect to a our unlock server. Now you are ready to unlock or repair your phone.
How it works in simple steps:
1. Our software reads some data from your phone
2. Data is send to our unlock servers
3. Our server makes some complex calculations based on the data
4. Server sends back the results
5. Our software sends this data to your phone
6. Done.
It is important to always follow our manuals step-by-step when using unlock by cable as this will ensure you a smooth and fast unlock / repair experience.
