Have a look at our support items bellow. If you can not find the information you are looking for please use the link at the bottom to open a support ticket.
General:
Unlock by cable vs Unlock by IMEI
What is unlocking / a simlock?
What is debranding
Will unlocking void my warranty?
Can I test your products?
Payment:
I don't have Paypal, what to do?
Refund rules
Product delivery:
I didn't receive my product login
Important spam information
Troubleshooting:
I'm getting an error when trying to unlock / repair what to do?
Bluetooth issues with unlocking
SRS software virus detected?!
Unlock by cable:
What is unlock by cable?
First steps after receiving your SRS login
How to unlock Samsung by cable
How to unlock LG by cable
What is a DUAL cable
What is an Original USB cable?
What is a FTDI usb cable?
What is an Serial cable?
Unlock by codes:
What is unlock by IMEI
How to enter unlock codes for Samsung
How to enter unlock codes for LG
How to enter unlock codes?
SRS by IMEI instructions
How to enter unlock codes for SonyEricsson?
How to enter unlock codes for HTC
How to enter unlock codes for Motorola
How to check locks on Sony Ericsson
Can't find your answer? Contact us!
What is unlock by IMEI
Unlocking by IMEI
Unlock by IMEI is the same as unlock by codes only then not some free (reset) codes which can seriously damage your phone but the official unlock codes as they would also be given to you by your Network provider (only then a lot cheaper and faster).
When using unlock by IMEI you need to provide us with some data of the phone such as the IMEI. You obtain the IMEI of the phone by typing *#06#, the IMEI is a world wide unique number. You can also find the IMEI on the sticker bellow the battery and often also printed on the box in which you bought the phone. Depending on your phone brand we might require some additional information such as phone model and sometimes some other data.
Based on the information you provide the unlock codes are retrieved from a big database (most of the time) and in some rare cases they are calculated with some complex algorithms.
When the unlock (& unfreeze) codes come available these will be send to your email address including the instructions on how to enter them on your phone.
